It helps you to save time and prepare well for your job hunt and for the job interview. Quality Management is an important function which is practiced by all industries whether production or services. Browse through the Quality Management job interview questions and answers if you are planning to get ready for the big job interview. Question 1. Answer : The CMM is a way to communicate capabilities. CMM is a very specific way of classifying an organization's software development methods.
The ISO is a way to communicate the process. ISO-procedures describe a possibly definite development and process but gives no indication of the likely quality of the designs or whether multiple software efforts are likely to produce software of similar quality. Question 2. Answer : A QMP is a formal plan that documents an entity's management system for the environmental work to be performed.
The QMP is an "umbrella" document which describes the organization's quality system in terms of the organizational structure, functional responsibilities of management and staff, lines of authority, and required interfaces with those planning, implementing, and assessing all environmentally related activities conducted. Question 3. Answer : Improvement in internal quality reduction in scrap, rework and non-conformities in the shop Improvement in external quality customer satisfaction, claims of non-conforming products, returned products, warranty claims, penalty claims etc Improvement in Production reliability number of break downs, percentage down time etc Improvement in Time performance on-time delivery, time to market etc Reduction in the cost of poor quality external non-conformities, scrap, rework etc.
Question 4. Question 5. Answer : Where Quality processes are not available, I would encourage them to identify and document their each and every task for each process. Then, I would encourage them to define and document what they can do for minimizing human or machine errors.
I would encourage them to identify wastage's like material or time wasters and define process to minimize these wastage's. I would ask them to record and document each finding and strive to improve each process.
Question 6. Question 7. What Are The Quality Principles? Question 8. Question 9. What Is Quality Improvement Activities? Answer : Quality improvement activities is an opportunity for the practice's GPs and staff members to come together as a team to consider quality improvement. Question Answer : The purpose of the discovery process is to produce information that can inform decisions and point to actions for remediation and quality improvement. This paper has focused on ways to develop a reliable and robust set of discovery methods as a foundation for an overall quality management system.
Moving from the production of accurate and reliable data to presentation of understandable and actionable information requires a number of additional techniques and tools. Answer : Beyond the evidence required by CMS, program managers need information to develop their quality management plans and to monitor and manage their programs.
The CMS framework provides a way to structure an assessment of whether current discovery methods can produce information to meet this need. Reduction Of Scrap Increases Profitability? They might also ask more context-related questions other than personal questions. These include preferences and conceptual questions. There are many quality assurance techniques in the market. Which one do you prefer and what made you choose it?
Here is an example of how to answer it. I and my entire team relied on the Waterfall model as we were sure that it yields our results. It helped us design the ideal test plan as it made the flaws evident.
We listed these defects and moved towards the actual processes. As far as I am concerned, the Scrum board is my favorite way to organize tasks. FogBugz is my tool of choice to identify bugs in the processes.
This helps identify the defects very efficiently. I feel it is the ideal combination to have an agile approach towards managing any production process while preserving the values of traditional best practices. This helps in collecting data, identifying problems, and fixing them easily while the project is in progress with short sprints and regular checks. What's the most ideal way to select a proper testing tool for your quality management practices? The candidate must start with why they prefer a certain tool over others and why it is a reasonable option over other tools.
It reflects the working style of the candidate as well. Here is an answer that could be viable. The type of the project and the approach needed to complete it successfully will be my choosing factor. For an instance, if m team opts to follow the traditional approach, the tool we use will be different than that of an Agile approach. We will first need to identify all the factors driving the project forward.
Then, these requirements will be assessed in order to give the ideal tool that will be most fruitful for the project.
If I were to make the final choice of the tool, I will take factors like training time, prices, and benefits of the tool into consideration. There are passive factors like the silence needed to operate it which will also be a matter of concern for me. I will never take the decision all by myself.
The involvement of the team is a necessary factor in making a good choice. The choice favored the most by my team will be my choice. There are many factors where you need to act wisely before taking a step.
What if you find out that your team is continuing to work on a product and testing it even after finding out defects? The interviewer shall not entertain any answers starting abruptly with unnecessary statements. The candidate should have a step-wise approach towards this answer. Making clear that you will go step by step can be fruitful.
As the candidate is put in the shoes of a QA manager, all the standards are set by the candidate. So, in some cases, testing after the correction of an error is not necessary. An example of such an answer is given below. I will state and emphasize the conditions required to be fulfilled for the acceptance of the product.
Then, I will closely examine the test cases. I might apply Boundary Value Analysis and equivalence class partitioning in some cases where I feel more tests are required. The defective test cases shall also be assessed and tested. Lastly, I will determine the testing criteria stopping point and update it to meet the tests. Skills are very important for any person to be a successful QA manager. What are the most desirable interpersonal skills which an ideal QA manager needs?
The best answer to this question expected by the interviewer should revolve around leadership quality. Motivating a team to perform exceptionally and beyond the estimated capability is the quality of a true leader. Anything related to this would be a great answer. The hiring interviewer would appreciate an answer with in-depth knowledge about the roles and responsibilities of a leader.
This is an example of an answer which can satisfy the interviewer. He should be a good communicator and give every team member a day before taking any decision. They should be good motivators and should work towards achieving a better result with the team. The client review is the final review.
If any client finds out a major defect in the product and gets upset, what can you do to fix the issue and stop it from ever happening again? Report Error. Inspections and testing are what kinds of Quality Costs? Prevention B. Internal Failure C.
External Failure D. Which of the following is responsible for the quality objective? Top level management B. Middle level management C. Frontline management D. Explain reliability models. Unit IV : 9. Explain about elements of QMS. Explain about Rayleigh growth model. Explain about the methods that are you used for measuring software quality. Explain about complexity metrics and models. How will you analyze customer satisfaction? Explain about Rayleigh growth model of QMS.
Unit V : Explain about six sigma concepts. Explain about CASE tools. Explain about ISO series. What are the criteria for quality? What is the significance of Quality Metrics? What are quality standards? List four tools for quality. What is Quality Management Systems? What are the elements of Quality Management Systems? Bring out the difference between a process and product. What is W2HH principle? What is the necessity of integrating metrics with in software engineering process?
List few metrics useful for small organization. How can you manage quality? Quality assurance b. Discuss CMM and how to attain the different levels.
Explain briefly the principles and practices in Quality management system Discuss about the measures and metrics in process domains. Discuss about the measures and metrics in product domains.
Quality management tools 3. Check sheet The check sheet is a form document used to collect data in real time at the location where the data is generated. The data it captures can be quantitative or qualitative. When the information is quantitative, the check sheet is sometimes called a tally sheet. The defining characteristic of a check sheet is that data are recorded by making marks "checks" on it.
A typical check sheet is divided into regions, and marks made in different regions have different significance. Data are read by observing the location and number of marks on the sheet.
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