Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. It then tells me that it can't complete and the install stops. The error message is: "uphcleanhlp. Show Ignored Content. Share This Page Tweet. Your name or email address: Do you already have an account? No, create an account now. Yes, my password is: Forgot your password? For information about user profile hives, visit the following Microsoft Web sites:. The User Profile Hive Cleanup service helps make sure that user sessions are completely ended when a user logs off.
System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases, the user session is prevented from completely ending.
This can result in problems when you use roaming user profiles in a network environment or when locked profiles are used as implemented through the Shared Computer Toolkit for Windows XP. In Windows , you can benefit from the User Profile Hive Cleanup service if the Application log shows event ID , and the message text indicates that the profile is not unloading and that the error is "Access is denied.
The User Profile Hive Cleanup service monitors for users who have logged off and for whom registry hives are still loaded. When this occurs, the service determines which applications have handles that are opened to the hives and releases them.
It logs the application name and what registry keys were left open. After this occurs, the system finishes unloading the profile. Note An event message can result for many reasons. When you receive an event, confirm that it has the same description every time. This will help you determine whether the event is caused by a user profile error.
In the Open box, type the following text, and then click OK. The functionality of UPHClean v1. The User Profile Service performs all the necessary work to prevent user profile log off errors from occuring.
When the User Profile Service takes action to prevent a user profile from unloading, it logs event Need more help?
Expand your skills. Get new features first. Was this information helpful? Yes No. Thank you! If you're using a roaming user profile on a network, Windows indicates that the user profile on the computer doesn't reconcile with the roaming user profile on the network. You cannot log on because the user profile did not log off. Backups may not start. There are no errors in the Application log from the backup program. However, if you see event ID , the backup hasn't run. This method shows how to install and to run UPHClean.
The current version of UPHClean v1. A future version of UPHClean may be supported under those operating systems. This method requires you to browse away from the page that you are now viewing. By browsing away from this page, the content that you are now viewing will no longer be displayed. So, before you continue, you might find it helpful to create a shortcut to this Web page on your desktop so that you can easily return to this page by double-clicking the shortcut.
To create a shortcut to this Web page on your desktop, follow these steps:. To verify that this method worked, log off Windows. Windows should log off immediately. Open the Application log and determine if any event messages indicate that there were user profile errors. If this method worked: If you can log off Windows, and there are no event messages that indicate that there were user profile unloading errors, you've successfully corrected the problem.
If this method didn't work: If you can't log off Windows, or there are event messages that indicate that there were user profile unloading errors, this method didn't work. You might want to ask someone for help, or you might want to try Advanced Troubleshooting. If the resources listed in this article don't help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information.
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